Pat Schneider is effusive in her praise.

From the article:

day-to-day tasks to keep the center running — from greeters to food service to clean-up — are performed by volunteer users of the center. An advisory council of shelter users gives feedback on operations, and a community justice group discusses how to minimize conflicts.

Having a role in running the operation is important, Gillmore told me.

“The idea of someone being able to contribute their skills is so powerful. We’re based on building a sense of empowerment to increase self-worth and make life changes,” she said. By being involved with running the center, as well as participating in support groups and connecting with local service agencies, shelter users make steps toward more stable lives.